Industry News & Trends

Revolutionizing Customer Service: How Google Cloud’s Contact Center AI Enhances Efficiency and Reduces Operational Costs

Over the last decade, Google Cloud's contact centers have triumphed in implementing efficient systems and providing industry-leading services. One critical strategy underpinning this success has been the Sales Development Representative (SDR) approach, leveraging cutting-edge technology in managing operations. Recently, there has been a startling surge in demand, pressing the need for more advanced systems in…

Industry News & Trends

Streamlining Data Management: Introducing Compliant, Self-Serve Sampling for BigQuery

As the digital era continues to evolve, effective data management has proven to be a sine qua non for businesses across the globe. The fast-paced technological environment demands speed, accuracy, and efficiency, leaving no room for outdated schemas or biased data samples. BigQuery, Google's powerful data warehouse tool, has been a beacon in this storm…

Industry News & Trends

Unlocking Real-Time Data Processing with Cloud Spanner Change Streams and Kafka Connector

As we delve into the profound depths of a data-driven world, the demand for unlimited scalability, immediate real-time data processing, and defined consistency in managing expansive databases has never been more critical. Consequently, Cloud Spanner emerges as a unique and powerful service, perfectly poised to meet these needs. Cloud Spanner unlocks the revolutionary ability to…

Industry News & Trends

Amazon Expands Ad Reach: Sponsored Product Ads Set to Debut on Premium Third-Party Apps and Websites

Amazon is set to broaden the horizons of its advertisement strategy through the implementation of Sponsored Product Ads on illustrious third-party applications and websites, marking an unprecedented milestone in its digital marketing expansion. Its far-reaching decision follows closely on the heels of Amazon's recent announcement to team up with Pinterest. Prominent industry names including Pinterest,…

Industry News & Trends

Boost B2B Success: Unleashing the Power of Account-Based Marketing Strategies and Tools

With the shift in the business ecosystem towards customer-centric focus, Account-Based Marketing (ABM) has emerged as an indispensable strategy for B2B businesses. The sublime finesse it brings to the targeting processes and sales funnel widens the horizon of success for businesses. In an era where data is the new oil, deploying modern technology dedicated to…

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Carrier Harnesses Amazon’s Machine Learning to Revolutionize HVAC Predictive Maintenance: Reducing Downtime and Enhancing Customer Experience

Carrier Harnesses Amazon’s Machine Learning to Revolutionize HVAC Predictive Maintenance: Reducing Downtime and Enhancing Customer Experience

HVAC solutions leader Carrier Corporation has long been dedicated to improving product reliability, but in recent years the company has faced challenges due to their threshold-based systems. These systems, lacking the capacity to process large amounts of data, were inefficient and unable to accurately predict equipment failures, leading to unexpected downtime and impacting customer experience…

Casey Jones
September 6, 2023
Unlocking Business Growth: Enhancing Developer Experience with Google Cloud

Unlocking Business Growth: Enhancing Developer Experience with Google Cloud

Improving the Developer Experience: A Gateway to Business Growth Consistently pushing boundaries in the tech industry is the secret sauce to business growth. Interestingly, approximately 70% of the top economic performers attribute their success to leveraging software as their primary competitive edge. A pivotal element, pivotal yet often overlooked, is the ease and efficiency of…

Casey Jones
September 6, 2023
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Carrier Harnesses Amazon’s Machine Learning to Revolutionize HVAC Predictive Maintenance: Reducing Downtime and Enhancing Customer Experience

Carrier Harnesses Amazon’s Machine Learning to Revolutionize HVAC Predictive Maintenance: Reducing Downtime and Enhancing Customer Experience

HVAC solutions leader Carrier Corporation has long been dedicated to improving product reliability, but in recent years the company has faced challenges due to their threshold-based systems. These systems, lacking the capacity to process large amounts of data, were inefficient and unable to accurately predict equipment failures, leading to unexpected downtime and impacting customer experience…

Casey Jones

September 6, 2023

Unlocking Business Growth: Enhancing Developer Experience with Google Cloud

Unlocking Business Growth: Enhancing Developer Experience with Google Cloud

Improving the Developer Experience: A Gateway to Business Growth Consistently pushing boundaries in the tech industry is the secret sauce to business growth. Interestingly, approximately 70% of the top economic performers attribute their success to leveraging software as their primary competitive edge. A pivotal element, pivotal yet often overlooked, is the ease and efficiency of…

Casey Jones

September 6, 2023